Privacy Policy

Last updated: September 29, 2026

Information we collect

North Point HVAC may collect information you provide through an enabled service-request form, by email or by telephone when you contact the team about service. This may include your name, contact information, service address, property type, requested service, urgency and details about the equipment or issue.

The website may also process limited technical information needed for security, website operation and troubleshooting, such as the referring page, browser information, approximate location and IP address.

How information is used

Information may be used to respond to inquiries, schedule and deliver service, prepare estimates or invoices, send appointment updates, maintain customer and service records, prevent spam and improve customer support.

Service providers

North Point HVAC may use trusted hosting, email, calendar, customer-management, telephone, SMS, payment, anti-spam and automation providers where needed to operate the business and respond to your request.

Retention and security

Reasonable administrative and technical safeguards are used to protect information. Records may be retained for service, accounting, warranty, legal and business purposes. Do not send payment-card details or other highly sensitive information by general inquiry email.

Your choices

You may ask to update your contact information or request information about how your service-request data is being handled. Some records may need to be retained for legitimate business or legal requirements.

Contact

Privacy questions may be sent to info@northpointhvac.ca.

Policy updates

This policy may be updated when the website, communication tools or business processes change. The latest version will appear on this page.